Terms and Conditions

Orders and Payments: Orders are considered final upon payment confirmation. We accept payments through Credit Card, Afterpay and Klarna. Prices are listed in AUD and are inclusive of applicable taxes.

Cancellation Policy: Orders can be cancelled within 24 hours of purchase. Once an order has been picked up by our courier, it cannot be cancelled or modified.

Shipping: Our handcrafted nails are made to order with meticulous care, ensuring each set meets our high standards of quality and craftsmanship.

• Shipping may take up to 14 days due to the personalized nature of our products.

• All orders are shipped via express shipping to ensure prompt delivery. A standard delivery fee of $4.99 will apply.

• We only offer express shipping to expedite your order.

• In case of delays or unexpected issues, we will communicate promptly by email.

Returns and Exchanges: Due to the nature of our products as personal items, we accept returns and exchanges only in the case of manufacturing faults or defects. If you receive a product that is faulty or damaged, please contact us within 48 hours of receiving your order. We reserve the right to assess the condition and determine eligibility for return or exchange. Please note, due to the handmade nature of our products, slight variations in crafting and appearance may occur which are inherent to the artisanal process. Return option only applicable if products are not in a usable condition.

Conditions for Return or Exchange: To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by proof of purchase. We do not accept returns or exchanges for change of mind or incorrect product selection.

Refunds: If your return is approved, we will initiate a refund to your original method of payment within 48 hours of approval. Refunds may take various timeframe to process, depending on your payment provider.

Shipping Costs for Return: We cover the shipping costs associated with returning faulty or damaged items. Customers are responsible for contacting our customer service team to arrange the return and receive instructions.

Communication: We will communicate with customers primarily through the email address provided during order placement. It is the customer’s responsibility to ensure the provided contact information is accurate and up-to-date.

Privacy Policy: Customer information and data will be handled in accordance with our Privacy Policy. By placing an order with us, you consent to the collection, use, and disclosure of your personal information as described therein.

Modification of Terms: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is the customer’s responsibility to review these terms periodically for changes.

Contact Us: For any questions regarding returns, exchanges, or general inquiries, please contact our customer service team through Contact Us page, our lovelky .

Modification of Terms: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

*By placing an order with us, you acknowledge and agree to these terms and conditions.